Frequently Asked Questions
Where is my order?
Once your order ships, you’ll receive a tracking link by email. You can also check the status anytime on this page page — just enter your order ID and email address.
How long does shipping take?
Orders are typically shipped within 1–3 business days after processing and dispatch.
For estimated delivery times by region, please visit our Delivery Methods page.
Do you ship internationally?
Yes — we ship worldwide, including Europe, the UK, the USA, Canada, Australia, and New Zealand. Shipping fees are calculated at checkout.
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Contact us with your order number as soon as possible.
What’s your return policy?
You have 30 days from delivery to return or exchange your order — free of charge. Items must be unused, with original tags and packaging intact. Please note: the customer is responsible for the return shipping label. For full details, visit our Returns & Exchanges page.
I ordered the wrong size — what can I do?
No problem. We offer a 30-day exchange policy from the date of delivery.
As long as the item is unused and in its original condition, you can request an exchange for the correct size.
For more details, visit our Returns & Exchanges page.
Do you offer sales or discounts?
We don’t do sales — all collections are produced in limited quantities and priced with intention.
As a welcome, first-time customers receive 10% off automatically at checkout.
How can I contact you?
You can reach us via live chat or by email at info@revivoavenue.com.
Our team responds within 48 business hours, Monday to Friday, from 9:00 to 17:00 (Paris time).
What are your support hours?
Our team responds within 48 business hours, Monday to Friday, from 9:00 to 17:00 (Paris time).
