Returns & Exchanges

At Revivo Avenue, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at info@revivoavenue.com with the following subject line and details:

Subject: Exchange / Return [your order number]

Message Body:

  • Full name
  • Order number
  • Email Adress
  • Item(s) to be shipped
  • Tracking number (if applicable)

Important: Items sent back without prior notification by email and without a tracking number communicated in advance cannot be accepted.

Upon return, the refund amount will be processed, deducting the real shipping costs for both initial delivery and return, irrespective of any prior free shipping benefits. Shipping costs are the customer's responsibility.
Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items

For hygiene, safety, or custom production reasons, certain items cannot be returned. This includes, but is not limited to:

  • Underwear and lingerie
  • Swimwear (bikinis, one-pieces, swim shorts, etc.)
  • Socks and hosiery
  • Pierced jewelry (such as earrings or body piercings)
  • Gift cards
  • Customized or made-to-order items
  • Items marked as “final sale” or “non-returnable”

We reserve the right to refuse any return that does not comply with our return policy. If you are unsure whether your item is eligible for return, please contact our customer service team prior to placing your order.
Exchanges

We encourage exchanges to ensure you get the perfect item. To make the process seamless, simply return your original item, and once your return is approved, we’ll send out your exchange right away—no need to place a new order. This way, you secure your preferred item without waiting for a refund to be processed.

If your exchange request is accepted, please send the package using a trackable shipping method (such as Chronopost, DPD, USPS, DHL, or FedEx) to the following address:

Yan Pan

Block 72, ZhongHui QinLing Building, DongGuan City, GuangDong Province, China

Code: 523820

Phone: +86 138 24 31 81 16

Email: info@revivoavenue.com

If your desired item is low in stock, feel free to reach out to our team at info@revivoavenue.com so we can assist you in reserving it.
Returns

Customers are responsible for covering the shipping costs for returns. If the original order included complimentary shipping, the initial shipping fee will be deducted from the total refund amount.

If your return is accepted, please send the package using a trackable shipping method (such as Chronopost, DPD, USPS, DHL, or FedEx) to the following address:

Yan Pan

Block 72, ZhongHui QinLing Building, DongGuan City, GuangDong Province, China

Code: 523820

Phone: +86 138 24 31 81 16

Email: info@revivoavenue.com

Items sent back to us without first requesting a return will not be accepted.

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are typically processed within 14 business days. Please note that processing times may vary depending on your bank or payment provider.

In accordance with Directive 2011/83/EU on Consumer Rights, clients residing within the European Union are entitled to a 14-day cooling-off period, during which they may withdraw from their purchase without providing any reason. This period starts on the day the goods are received.

If a return request is submitted within this 14-day period, and the item is returned within 14 days of the request, a refund will be issued to the original payment method, as required by law.

For return requests made beyond the legal cooling-off period, or for international (non-EU) orders, we offer a store credit refund, provided the request falls within our extended 30-day return policy and the item is returned in its original condition.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@revivoavenue.com.