FREQUENTLY ASKED QUESTIONS
Where is my order?
Once your order ships, you’ll receive a tracking link by email. You can also check the status anytime on this page page — just enter your order ID and email address.
How long does shipping take?
Standard delivery takes 3–6 business days, depending on your location. All orders include tracking.
Do you ship internationally?
Yes — we ship worldwide, including Europe, the UK, Canada, Australia, and New Zealand.
Shipping fees are calculated at checkout, though we’re currently offering free shipping on all Prélude SS25 pieces.
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Contact us with your order number as soon as possible.
What’s your return policy?
You have 30 days from delivery to return or exchange your order — free of charge. Items must be unused, with tags and original packaging.
Wrong size?
No worries — we offer free 30-day exchanges and returns on all orders.
How do your sizes run?
Our pieces have a unisex oversized fit.
Women: take your usual size.
Men: go 1 size up, unless otherwise noted.
Always check the size chart, model’s sizing, and fit suggestions before ordering.
Will this item be restocked?
No — all collections are limited and won’t be restocked once sold out.
What materials do you use?
Each piece is crafted from premium fabrics, such as heavyweight cotton-polyester blends. Exact material details are listed on every product page.
Do you offer sales or discounts?
We don’t do sales — all collections are produced in limited quantities and priced with intention.
As a welcome, first-time customers receive 10% off automatically at checkout.
How can I contact you?
You can reach us via live chat or email at info@revivoavenue.com.
We typically reply within 24 hours on business days.
What are your support hours?
Our customer service team is available Monday to Friday, 9am–6pm CET.
Still have questions?
No worries—get in touch with us anytime, and we’ll make sure you’re taken care of. At Revivo Avenue, we’re dedicated to making your shopping experience as stylish and smooth as possible.